Transferring

If you can no longer attend, you can transfer your ticket to someone else from the portal. Your ticket stays with you until they accept: no cancellation, no refund, no new registration.

Starting a transfer

Open the ticket you want to transfer, either from the event's tickets list or from its own page, and tap Transfer to open the transfer form.

The form has four fields:

• Recipient email: required. The invitation goes to this address.
• First name: optional. Pre-fills their name in the invitation email.
• Last name: optional.
• Message: optional, up to 1,000 characters. Shown in the invitation email.

Submit the form and the recipient gets an email with a link to review and accept your ticket.

What the recipient sees

The recipient gets an email with the event, the ticket type, your name, and your optional message, plus a link to a preview page. They sign in first, then see Accept ticket and Decline buttons if they're signed in with the address you sent it to. If they're signed in under a different address, the page tells them which one to use instead.

The link works for 7 days after you send it. After that, the recipient sees a message telling them the link expired and to ask you for a new one. Cancel the old transfer and start a fresh one to give them another 7-day window.

The page also handles three other states with their own message: the ticket has already been accepted, the recipient already declined it, or you already cancelled it.

Cancelling a pending transfer

While a transfer is pending, sent but not yet accepted, the Transfer button on the ticket changes to Cancel transfer. Tapping it voids the invitation link immediately. If the recipient tries to open it after that, it no longer works.

Only one pending transfer is allowed per ticket at a time. Cancel the current one before starting a new transfer to a different recipient.

Finding your transfers

The portal keeps a dedicated ticket transfers page listing every transfer you're part of, across every event: an Incoming section for tickets sent to you that are still waiting on your response, and an Outgoing section for every transfer you've started, whatever its status. It's the place to check when you're not sure whether a transfer went through.

What happens when the recipient accepts

When they tap Accept ticket, the ticket moves to their account and they land on the event page. From there their ticket is in their own wallet, ready for them to fill in their own details if the buyer hadn't already.

From that point, the ticket belongs to them. It no longer appears in your list of tickets for the event.