Kiosk mode

Kiosk mode gives attendees a self-service screen at the door. They can check in by QR code or email, and, if you enable it, register as walk-ins on the spot. You control which entry methods appear, what questions to ask, what happens to badges, and how the screen looks.

The kiosk URL

Every event has a unique kiosk URL at /k/[token]. No Mercleo login is required to open it, the token in the URL is the access control. Share it with door staff, bookmark it on the tablet, or keep it in a QR code on a sign.

Find the URL from your event's Settings, under Kiosk. Treat the token like a password: anyone who has the link can operate the kiosk. That is a real difference from a cockpit guest link, which also requires a PIN, so it survives being seen over someone's shoulder. The kiosk token has no second factor, share it deliberately.

Entry methods

Under the Entry methods tab you enable three independent toggles. Any combination works; at least one must be on for the kiosk to be usable.

• QR code check-in: checks the attendee in immediately on a successful scan, with no operator confirmation.
• Email check-in: the attendee types the email address they registered with, and every confirmed ticket under that email is checked in.
• Walk-in registration: a full on-site registration flow: path, ticket, personal details, custom questions, and any attestations you require. Walk-in settings are covered next.

Walk-in settings

Three settings control how walk-in registration behaves. All three live on the Entry methods tab, below the walk-in toggle.

• Make walk-in registrations free: records every kiosk walk-in as $0 regardless of ticket price, tier, or discount code, and hides the discount-code field. Off by default. Use it when you are handling payment off-platform.
• Require email verification (OTP): on by default. Sends a 6-digit one-time code to the attendee's email during registration, producing a verified identity. Turn it off for a fast lane where typing speed matters more than a verified email, especially at high-volume gates.
• Allow overselling: off by default. When off, the kiosk refuses walk-ins once a ticket type reaches capacity. When on, registrations are accepted past the limit, useful for comping past a sold-out tier without leaving the kiosk to raise capacity.

Badge handling

Below the entry-method toggles, Badge handling decides what happens to a badge when someone checks in at this kiosk, across every entry method. It is a three-way choice, not a toggle.

• Pre-printed badges: staff hand out a badge printed ahead of time. Edits to an attendee's details, and any walk-in, queue a reprint instead.
• Print on demand: every successful check-in, by QR, email, or walk-in, queues a fresh badge print.
• No badges (check-in only): attendees check in with no badge involved.

This setting is why nothing lands in the print queue at the door if your operator is expecting it to: check it here first. See Badges for how templates are assigned and how the queue works on the day.

Walk-in ticket types

The Walk-in tickets tab lists ticket types that are hidden from your public event listing. You can surface these at the kiosk, VIP, comp, partner, staff, without making them discoverable on the registration page.

Any ticket type marked "Hide from public listing" appears here. Toggle it on to make it available to walk-ins at the door.

Hiding questions at the kiosk

The Questions tab is an inverted picker: all registration questions are shown at the kiosk by default, and you select which ones to hide. Use it to remove lengthy or follow-up questions that slow down the door.

Hiding a question at the kiosk does not delete it or affect pre-registered attendees. Existing answers are preserved; the field is skipped for new kiosk registrations only.

Hero, logo, and branding

The kiosk home screen shows your hero text and logos above the entry-method tiles. These are configured across three tabs: Hero, Logo, and Background & colors.

Hero

The hero area has an eyebrow line and three headline lines, each with its own color and a visibility toggle. Leave them blank and the kiosk falls back to your event title and venue name.

Logo

Two logo slots are available. The primary logo (top-left) can render in your event accent color, white, or dark, or you can replace it with your organization logo or a custom upload. The secondary logo (top-right) is upload-only. When a secondary logo is set, it replaces the live clock that otherwise displays in that corner, intended for sponsor branding.

Background & colors

The kiosk background follows a priority stack: a background video (muted, auto-looping) takes precedence, then a background image, then a solid background color. You also set a text color and an accent color that apply across the screen.

Confirmation copy

The Confirmation copy tab lets you set a custom title and body message for each entry flow: QR check-in, email check-in, and walk-in registration. Leave any field blank and the kiosk uses the default confirmation text for that flow.

Custom confirmation copy is useful when you want to give walk-ins different post-registration instructions than pre-registered attendees, or when the default text doesn't match your event's tone.