Cancellations

Events gives you two separate cancellation actions: cancelling a single ticket within a registration, and cancelling the registration as a whole. Which one you use depends on whether the attendee is stepping back from one item or from the event entirely.

Per-ticket vs. whole-registration cancellation

A per-ticket cancellation marks one ticket as cancelled without touching the registration record. Use it when an attendee drops a specific add-on, switches from two tickets to one, or when one ticket in a group order needs to be voided individually.

A whole-registration cancellation sets the registration status to cancelled and covers every ticket in that order. Use it when the attendee is not attending at all.

Cancelling a single ticket

Open the registration, go to the Tickets tab, and find the ticket card you want to cancel. Open the card's three-dot menu and select Cancel ticket. A dialog appears where you can enter an optional reason, up to 2,000 characters.

The action is idempotent: if the ticket is already cancelled, a second attempt is a no-op. Cancelled tickets appear at reduced opacity, with the reason displayed as a subtitle on the card, and the same subtitle shows on the ticket's sub-row in the Attendees table.

Cancel ticket is unavailable while a transfer is pending on that ticket. See Ticket transfers for cancelling the transfer first.

Cancelling a whole registration

Open the registration and find the three-dot menu on the right side of the tab row (Details / Tickets / Notes). Select Cancel registration. The same optional reason field, up to 2,000 characters, appears before you confirm.

Cancel registration is disabled once the registration is already cancelled or refunded.

Confirming sets the registration's status to cancelled. The reason is stored on the registration record and is visible in the Notes tab, which is always present regardless of whether there's a note to show.

What cancellation does not do

Cancelling individual tickets also does not change the registration status. The registration remains in its current state (e.g., confirmed) even after every ticket in it is cancelled. To set the registration itself to cancelled, use the whole-registration cancel action described above.

The cancellation reason field

Both cancel dialogs include an optional reason field. A whole-registration reason is stored on the registration and shows on the Notes tab. A per-ticket reason shows as a subtitle on that ticket's card, and on its sub-row in the Attendees table.

Reasons are operator-internal. Attendees do not see them.

Cancelling vs. transferring

If a ticket has an in-progress transfer and you want to cancel it instead, cancel the transfer from the same ticket card's menu, then return and cancel the ticket. See Ticket transfers.