Terms of service
The agreement behind every Mercleo account. What you can expect from us, what we ask of you, and what happens to your data when you leave.
The agreement
Last updated: 1 August 2026.
These terms are an agreement between Mercleo Technologies Inc. ("Mercleo", "we", "us"), a Canadian corporation headquartered in Toronto, Ontario, and the organization on whose behalf a Mercleo account is created (the "Customer", "you"). By creating an account, or by using the products and services Mercleo makes available through a Mercleo account or its websites (the "Services"), you accept these terms. If you accept them on behalf of an organization, you represent that you have authority to bind it.
If you use the Services as an individual invited by a Customer (as a member, attendee, applicant, learner or employee of that organization), your relationship with that organization is governed by its own terms, and your use of the Services is governed by these terms where they apply to you.
The services
Mercleo provides a suite of business products delivered through a shared Mercleo account. The Services include our websites and every product made available under your account, on the plan and limits you have chosen.
Features marked Early access are provided for evaluation: they may be incomplete, may change materially or be withdrawn, and are provided without any warranty or commitment beyond those stated in these terms. We may also modify or discontinue features of the Services generally; where a change materially reduces paid functionality you rely on, we will give you reasonable notice.
Accounts
You are responsible for the accuracy of the information on your account, for maintaining the confidentiality of credentials, and for all activity under your account. Notify us promptly at security@mercleo.com if you believe your account has been compromised.
Your data
The data your organization puts into the Services, meaning your records, contacts, content and files ("Customer Data"), is yours. You grant us the licence needed to host, process, transmit and display it, solely to provide the Services, keep them secure, and meet our legal obligations. How we handle personal information is set out in our Privacy policy and in the Trust centre.
You are responsible for the lawfulness of your Customer Data and of what you do with the Services: for having the consents and legal bases your own data collection requires, and for your own compliance with laws that apply to your communications, including Canada's anti-spam legislation (CASL) for messages you send through the Services. Mercleo provides consent tooling; responsibility for the messages you send remains yours.
Acceptable use
You agree not to:
- Use the Services in violation of applicable law, or to store or send unlawful, infringing or deceptive content.
- Send spam or messages that violate CASL or equivalent laws.
- Probe, breach or test the security of the Services except through our vulnerability disclosure process.
- Interfere with the Services' operation, circumvent plan limits, or access them by any means other than the interfaces we provide.
- Resell or offer the Services to third parties as your own, except as a plan explicitly allows.
Fees and billing
Paid products are billed monthly, in advance, through our payment processor. Prices are as published or as agreed with us, plus applicable taxes. Per-seat charges apply to the authoring seats your plan defines; where a product includes free usage (viewers, attendees, applicants, members), that usage remains free at any volume, as described on our pricing page.
You may cancel any paid product at any time; cancellation takes effect at the end of the current billing period, and you retain access until then. Fees already paid are non-refundable, except where the law requires or where we terminate your account without cause; in that case we refund the unused portion of prepaid fees.
Some products offer a free trial. A payment method may be required to start one, and billing begins when the trial ends unless you cancel first.
We may change prices with at least 30 days' notice before the change applies to your subscription. If an invoice goes unpaid after notice, we may suspend the affected products until it is settled.
The free platform
The Mercleo workspace itself is free within the limits published on our pricing page. We may adjust what the free platform includes with reasonable notice; it is provided without any commitment of continued availability beyond that notice.
Intellectual property
The Services, and everything in them that is not your Customer Data, are owned by Mercleo and its licensors. These terms grant you a right to use the Services, not any ownership in them. If you send us feedback or suggestions, we may use them without restriction or obligation.
Term and termination
These terms apply for as long as you use the Services. You may close your account at any time. We may suspend or terminate your access if you materially breach these terms and do not cure the breach after notice, or immediately where the breach creates legal exposure or risk to the Services or other customers. We may also terminate without cause on 30 days' notice, refunding unused prepaid fees.
After termination, an export of your Customer Data remains available for 30 days. After that window we delete it from live systems within a commercially reasonable period, except copies we must retain by law. Provisions that by their nature survive (ownership, disclaimers, liability limits, indemnity) continue to apply after termination.
Disclaimers
The Services are provided "as is" and "as available". To the maximum extent permitted by applicable law, Mercleo disclaims all warranties and conditions, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, error-free or secure, and we make no service-level commitment. Nothing in these terms excludes warranties or conditions that applicable law does not allow to be excluded.
Limitation of liability
To the maximum extent permitted by applicable law: neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data; and Mercleo's total aggregate liability arising out of or relating to the Services is limited to the fees you paid us in the 12 months before the event giving rise to the claim. These limits do not apply where the law does not permit them to.
Indemnity
You will defend and indemnify Mercleo against third-party claims arising from your Customer Data, your communications sent through the Services, or your use of the Services in breach of these terms or of applicable law.
Changes to these terms
We may update these terms. For material changes we will give at least 30 days' notice, on this page with a new "last updated" date and by notice to your account's administrative contact. Continued use of the Services after a change takes effect is acceptance of the updated terms; if you do not accept them, your remedy is to cancel before they take effect.
Governing law and general
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, and the courts of Ontario have exclusive jurisdiction over disputes arising from them.
These terms and the documents they reference are the entire agreement between us about the Services, superseding prior discussions. If a provision is found unenforceable, the rest remain in effect; a failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control.
Legal notices to Mercleo should be sent to legal@mercleo.com. Notices to you will be sent to your account's administrative contact.
Contact
Mercleo Technologies Inc., Toronto, Ontario, Canada. Email legal@mercleo.com.