Disputes
See which orders have a Stripe chargeback against them, right on the Attendees table, and know when to go resolve it in Stripe.
When an attendee disputes a charge with their card issuer, that's a chargeback, not a refund. Events surfaces it as a badge right on the attendee's row in the Attendees table, so you notice it without going looking.
A dispute doesn't appear on the Refunds tab as a request you can approve or deny. It's Stripe's process, not Events's, and it runs on its own timeline.
The three badge states
When a registration has an open or resolved dispute, its row carries one of three badges next to the attendee's name:
- Disputed: the dispute is open and needs your attention. This covers Stripe's warning, needs-response, and under-review states.
- Chargeback lost: the dispute resolved against you. The funds are gone.
- Dispute resolved: the dispute closed in your favour, or the charge was refunded before it went further.
Hover the badge to see the underlying Stripe status and, if Stripe supplied one, the dispute reason.
Finding every disputed order
On the Attendees table, open the filter menu in the toolbar. Under Payment, turn on Has dispute to narrow the table to every registration carrying any of the three badges, active or resolved.
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