Badges

Events generates attendee badges from templates you build in the Badges tab of your event, under Access & sharing in the sidebar. Each template controls the layout, fields, and QR code that appear on a printed badge.

You assign templates to attendees through a three-axis priority chain, registration path, price tier, ticket type, so different attendees automatically get different badge designs without manual re-assignment.

Template list and assignment priority

The Badges tab lists every event-level template. Each row shows the template name, whether it is the event default (marked with a star), how many ticket types are currently assigned to it, and a Cloned label if it originated from an org-level master.

Clicking New template creates a blank 101.6 × 76.2 mm canvas with a single "Full name" element already placed. Use Clone from master to pull a pre-built template from your organization's master library instead of starting from scratch. Master templates live at Settings, under Badges, the org-wide library this event-level list clones from. Edits to a master do not retroactively change events that already cloned it.

Three assignment cards below the template list let you point each axis to a specific template:

• Registration paths: highest priority.
• Price tiers: middle priority.
• Ticket types: lowest priority before the event default.

When Mercleo assigns a template to a confirmed ticket, it walks the chain: path, then tier, then type, then event default. The first match wins. Per-ticket operator overrides are never overwritten by this chain.

The Recompute existing tickets button re-runs the priority chain across all confirmed tickets that do not already have a pinned operator override. Use it after changing an assignment to re-assign tickets that were created before the change.

Template actions: the star icon makes a template the event default; Edit opens the designer; Duplicate copies the template; Delete is blocked when tickets are still assigned to that template.

Whether a check-in queues a badge at all

Template design and assignment only decide what a badge looks like. Whether a check-in puts anything in the print queue in the first place is a kiosk setting: the Badge handling option on your kiosk's Entry methods tab, described in Kiosk mode. If nothing is landing in your print queue at the door, check that setting first: it may be set to Pre-printed badges or No badges, neither of which queues a fresh print on every check-in.

The designer

The badge designer opens inline when you click Edit on any template. The canvas is measured in millimetres; dragging an element snaps it to the nearest whole millimetre on release.

The Add field panel on the left contains standard fields, Full name, First name, Last name, Company, Title, Pronouns, Ticket type, Registration path, Price tier, and Ticket code, followed by a Custom group that lists any custom registration questions for the event. Click a field to place it on the canvas.

To add a scannable QR code, use Add ticket-code QR. QR elements support a foreground color, a transparent-background toggle, and a background color when transparency is off.

Badge background: choose a flat color or upload an image. The image is scaled to fill the canvas.

Click Save and download sample PNG to save the template and download a rendered preview of the badge at current field values.

Print queue in Cockpit

On the day of your event, badge printing runs through the Badges module in Cockpit. Three tabs manage the workflow:

• Find & hand over: search for an attendee and mark their badge as collected once you hand it to them.
• Print: reprints for attendees who edited their info or registered as walk-ins. Select one or more and click Print or Print selected; Mercleo fetches the rendered badge PDF as a single multi-page file and downloads it. You then open the file and print from your OS.
• Printed · ready: badges that have been printed and are waiting at the table for pickup.

A source filter above the tabs scopes the whole queue to one kiosk, one operator, or one guest invite, so a large team can each work "just my station" instead of the full event list.

Auto-print is not implemented

For events with high arrival rates, run the print queue on a dedicated screen with one staff member handling download-and-print while another manages check-in.