Your tickets

Once you register, your tickets are always reachable in the portal, whether you sign back in from the confirmation email or come straight to the portal itself. Each ticket has a unique code and a QR code the organizer scans to check you in.

Your tickets across every event

The Your tickets page in the portal lists every ticket you hold with this organizer, grouped by event rather than as one long list. Each upcoming event gets its own header with the date, venue, and a countdown, above a handful of ticket rows. Past events collapse to a single summary line each.

The subtitle at the top counts your tickets, your events, and how many need your attention, like an unclaimed ticket or an open task. Tickets you've handed off to someone else are shown separately from ones you still hold.

This event's tickets

Open an event from the wallet, or from a link in your confirmation email, and you land on that event's own tickets page. It lists every ticket in your order by attendee name, with a transfer action right on each row, plus any survey the organizer has invited you to fill in.

If you registered for a paid event, your tickets don't show up here until payment clears. If the event requires approval, they show up once the organizer approves. If you're waitlisted, they show up once you're promoted off it.

The ticket itself

Tap any ticket and you'll see it laid out like a boarding pass: your name, the ticket type, dates, venue, and code on one side, and the QR code behind a dashed perforation on the other. This is the page to have open on your phone at the door.

The ticket's own actions live right on the pass: Edit details, Transfer, and Request refund where it applies. If anything about the ticket still needs your attention, like a session RSVP or a document the organizer requires, a short checklist appears above the pass until it's done.

The confirmation page

Right after registering, you land on a confirmation page showing your registration status, the event details, and every ticket in your order. From there you can add the event to your calendar, view the event page, and, for paid registrations, request a refund.

The confirmation page is linked to your order by a token in the URL, and the link in your confirmation email points straight at it. If that link stops working, the same page offers a sign-in card instead of dead-ending, so you can reach the same tickets through the portal.

Adding to your calendar

The Add to calendar button on the confirmation page downloads a .ics file you can open in Apple Calendar, Google Calendar, Outlook, or any app that reads the standard iCal format. It covers your whole order, not just one ticket, plus one entry for each published session that isn't marked internal, with the room, a description, and any virtual link. Times are stored in UTC with a timezone header, so your calendar app displays them correctly wherever you are.

Where to find your receipt

If you paid for your registration, Stripe emails a receipt directly to the address you entered at checkout, typically from receipt@stripe.com, within a few minutes of payment. It doesn't appear inside the portal.

If you can't find it, check your spam folder first. Still missing? Your card's bank will have a record of the charge, or you can reach out to the event organizer, who can look up your order.